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FAQ

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I live in Sydney, can I pick up my order?

No. In order to offer the industry's most cost competitive pricing, Abrasives Plus does not have a retail store. However with our On-Site Express service your product can be delivered straight to your home, office or building site.

Our On-Site Express charges are a refection of the cost a customer would incur if required to pickup product from Gordon, New South Wales.

For pricing information please visit our On-Site Express page by clicking the page tab above.

Can I order and pay over the phone?  

Yes, we offer you the convenience of phone ordering and over the phone payment. This is available to Visa and Mastercard holders only. There is no additional fees associated with this service.

How is my shipping Calculated?   

Our shipping costs are calculated using the Australia Post online calculator tool, managed by Australia Post.

This calculator uses product information, such as weight and dimensions, together with postcode and shipping options to determine overall shipping cost to be charged.

I bought the wrong item, can I exchange it for the right one?  

Yes, we offer a refund or exchange on an unused, undamaged product within 7 days of the invoice date. Upon return of the original product to Abrasives Plus we will send the exchange item to you promptly.

Please see Terms and Conditions for further information.



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